jepara FAQ

If you've forgotten your password, visit the jepara login page and click the "Forgot your password?" link. Enter the email address associated with your account. We'll send you a password-reset email with a unique link. Click the link, create a new password, and confirm it. Your new password takes effect immediately. If you don't see the reset email within a few minutes, check your spam folder. If you're still unable to reset your password, contact our support team via in-app chat and we'll help you regain access to your jepara account.

We do not charge a deposit fee when you use any of our supported payment methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. Your deposit amount is credited to your jepara account in full. Withdrawal requests are also processed without a platform fee. However, your bank or payment provider may charge their own transfer fee depending on your payment method and account type. We recommend checking your bank's terms before you withdraw. Any bank fees are outside our control and will be shown to you before you confirm the withdrawal.

Once you submit a withdrawal request on jepara, our team reviews it during standard business hours. The review typically completes within a normal processing window. After we approve your withdrawal, we send the funds to your registered bank or payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment). The time it takes for the funds to appear in your account depends on your bank or payment provider—this can range from minutes to a few hours. During busy periods or public holidays like Idul Fitri or Idul Adha, processing may take longer. If your withdrawal hasn't arrived after the expected timeframe, contact our support team with your transaction ID.

Yes, we offer demo mode on many of our slot games and some table games on jepara. In demo mode, you play with virtual chips that have no real value—you cannot win or lose money. Demo play lets you learn the rules, understand the gameplay, and see how the interface works before you decide to play with real funds. To access demo mode, look for the "Play demo" or "Free play" button on the game tile. Demo play is available to all visitors, including those without a jepara account. Once you're ready to play with real funds, you'll need to open an account and deposit via one of our payment methods.

Free bets and free spins are promotional offers that allow you to play certain games without using your own account balance. Free bets typically apply to sportsbook markets (e.g., Liga 1 or Piala AFF matches), while free spins apply to slot games. If you've received a free bet or free spins promotion, they'll appear in a separate "Promotions" or "Free bets" section of your jepara account dashboard. To use them, select the offer, and the promotional balance will be applied to your next eligible game. Any winnings from free bets or free spins may be subject to wagering requirements—check the promotion's terms to see what applies. Not all account holders receive the same promotional offers, and promotions change regularly.

If you notice unusual activity on your jepara account—unexpected withdrawals, login attempts from unfamiliar devices, or missing funds—contact our support team immediately via in-app chat. Do not log out or change your password before speaking with support, as this may complicate our investigation. Provide as much detail as possible, including the date and time of the suspicious activity, the last location or device you used, and any transactions you don't recognise. We'll review your account security, check for unauthorised access, and help you regain control. If your account has been compromised, we may ask you to verify your identity using government-issued identification before we process any further requests.

To open a support ticket on jepara, log into your account and click the chat or support icon on your dashboard. Describe your issue in as much detail as you can—include your account identifier, a timeline of what happened, and any relevant transaction IDs or screenshots. Our support team will acknowledge your ticket and begin investigating. For urgent issues (like suspected account compromise or a missing withdrawal), mention this in your message so we can prioritise it. We aim to respond during standard business hours. If you need to follow up on a ticket, reference the ticket number we provide. For non-account issues, you can also reach us by email through the contact information on our About us page.

No. Each person is permitted to hold only one active account on jepara. Opening multiple accounts is a violation of our terms of service and may result in account suspension or permanent closure. We detect duplicate accounts through various methods, including email verification, payment method tracking, and device fingerprinting. If we discover that you've opened more than one account, we may freeze all of your accounts pending investigation. Your jepara account is linked to your unique identity and government-issued identification; you cannot create another account using different contact details. If you've accidentally opened a second account, contact our support team immediately to request closure of the duplicate account before we discover it during our routine checks.